At Acupuncture Northwest our goal is to provide the highest quality of care to all of our patients, in a timely manner. Not showing up for your appointment, arriving late, and same-day cancellations inconvenience our practitioners as well as your fellow patients. In order to best serve our patients, we have the following policies regarding appointments.
When you schedule an appointment, you are reserving a space on our practitioners’ calendar that is no longer available to our other patients. If a cancellation is necessary, we require that you call at least 24 hours in advance. Our appointments are in high demand, and advanced notice allows other patients access to that appointment time.
How To Cancel Your Appointment?
If you need to cancel your appointment, please call our front office staff at 503-493-9389 or email us at firstname.lastname@example.org
If we do not pick up your phone call please leave a detailed voicemail message and we will return your call as soon as possible.
If you fail to cancel an appointment, that appointment time becomes unavailable to another patient. Without 24 hour notice, you will be billed the entire cost of the missed appointment. All same-day cancellations will be charged for the cost of the appointment ($90). For new patients, a late cancellation fee will result in the same cost of the appointment.